Key Responsibilities:

• Handle customer reservations via phone, email, chat, or walk-in inquiries
• Provide accurate information about services, availability, pricing, and policies
• Process bookings, cancellations, and modifications efficiently
• Maintain and update reservation records in the system
• Coordinate with operations or front office team regarding guest bookings
• Address customer concerns professionally and in a timely manner

Qualifications:

• With experience in reservations, customer service, hotel, restaurant, or travel industry
• Good communication and interpersonal skills
• Basic computer knowledge and familiarity with booking systems is an advantage
• Willing to work on shifting schedules, weekends, or holidays if required