Job Overview:
We are looking for a proactive and organized Returns and Repairs Coordinator to join our team at a leading diamond jewelry company. The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person will play a key role in maintaining customer satisfaction by ensuring that all repairs and returns are handled efficiently and professionally.

Key Responsibilities:

• Return Processing: Identify and process returns in our internal order management system. Ensure that all returned items are logged accurately and promptly.
• Internal Quality Control: Coordinate with the internal Quality Control (QC) team to ensure all returned items are inspected and meet company standards before proceeding with any repairs or refurbishments.
• Refurbishment Management: Oversee the refurbishment process for ret...