Rent Sustainment Advisor
Based in Broxbourne, Hertfordshire
Permanent, full-time
Salary: £33,813 - £37,570 per annum

We have an exciting opportunity for a customer-focused professional with excellent communication and organisational skills and a passion for helping people sustain their tenancies.

In this role, you’ll take ownership of a portfolio of rent accounts, working closely with customers to maximise rental income while providing the support they need to manage their finances and remain in their homes. Building positive relationships, you’ll offer practical advice, agree on realistic repayment plans and connect customers with partner agencies to help them overcome financial challenges. Working collaboratively with colleagues and external organisations, you’ll resolve complex cases, support vulnerable customers and play a key role in delivering a proactive, compassionate service that makes a lasting difference to people's lives.

We’re looking for some...