Position Summary

The Renewal Operations Specialist supports the day-to-day operations for a specific product line within the Customer Success team but can also support other product lines as needed. This individual works closely with the Manager of the team as well as the CSMs they support and takes direction based on the priorities of the business that require operational support with the focus being renewal quote and invoice creation, adjusting and fielding questions and requests from customers and the CSM teams. The support they provide ensures that renewal quotes and invoices are created and distributed to customers at scale and adjustments to renewal quotes are made in a timely manner to address the needs of the customers and the business.

Position Scope

• Supporting the operations of CPQ which is the renewal quoting system integrated with Salesforce.
• Supporting the operations of Oracle which is the renewal invoicing system integrated wit...