Join AI Acquisition as a Remote Senior Client Retention professional, focusing on preserving and enhancing key client relationships. Utilize your expertise to diagnose and solve complex client issues.
In this senior role, you will handle sensitive client relations that require trust and a deep understanding of client needs. With 5-8 years of experience in a client-facing capacity, you will take ownership of escalated situations while working closely with senior leadership. Your mission will be to protect revenue and build lasting partnerships.
Key Responsibilities:
• Take ownership of escalated client matters through resolution
• Identify and address root causes of concerns proactively
• Negotiate strategic outcomes benefiting clients and company
• Maintain detailed case records for accountability and pattern recognition
• Collaborate with teams to close gaps in service delivery
Requirements:
• 5-8 years in client retention or revenue protection
• Experien...