Infor Inc. is seeking a Product Support Analyst who will provide application and technical support to customers, addressing complex product questions. The role requires experience in SaaS or ERP environments, problem-solving skills, and the ability to work independently within a global team.

Key responsibilities include resolving issues via phone or internet, maintaining documentation of customer interactions, and conveying customer feedback to product teams. Candidates should possess a strong technical background, especially with SQL and relational databases, alongside exceptional customer service skills.