The Opportunity

We are seeking a highly empathetic, detail-oriented Patient Support Specialist to help manage and optimize a pioneering healthcare chatbot platform. In this role, you will serve as the essential human safety net for our text-based CareBot, stepping in to manage patient conversations when the AI system requires human intervention to determine care-related logistics, post-diagnosis tracking, or peri-treatment support.

This is a high-trust position requiring exceptional professional judgment, absolute discretion with confidential information, and comfort navigating sensitive healthcare topics—including reproductive health care—in an entirely judgment-free manner. If you possess a strong healthcare administration or patient support background and are looking to scale your career within an innovative health-tech ecosystem, we want you on our team.

What Your Day-to-Day Will Look Like

• Conversation Monitoring: Acti...