ForgeFit is hiring a Remote Customer Experience Specialist to enhance customer interactions across the country. Ensure a positive experience by assisting clients with fitness equipment inquiries and issues.
This full-time role is essential in providing stellar customer service at ForgeFit. You will be the primary voice for clients, supporting their needs through efficient communication and problem resolution. Key skills include organization, communication, and a knack for solving issues effectively.
Key Responsibilities:
• Address customer inquiries via multiple communication channels
• Assist with orders, shipping questions, and product troubleshooting
• Work with internal teams to solve customer issues efficiently
• Keep detailed records of customer interactions in CRM
• Engage proactively to ensure ongoing customer satisfaction
Requirements:
• Minimum 1 year experience in a customer service role
• Strong problem-solving and communication skills required...