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Relationship Officer Bancassurance- Claims at Equity Bank Kenya

Confidential | Kenya, Kenya | Posted June 27, 2026

Position Overview

Job Description

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box – Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter ), and continues to offer retail banking, microfinance


Relationship Officer Bancassurance- Claims

Key Responsibilities:

  • Receive claim notification from customers/Branches and advise the customer/branch on relevant claim requirements.

  • Confirmation of cover existence, scope, premium payment, policy period, declarations etc.

  • Ensuring immediate notification of the claim to the respective underwriters

  • Guides the BO/policy holder on the required documents and the claim process.

  • Receiving claim documents from branches/ customers.

  • Scrutinizing the supporting documents to ensure completeness ...
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