This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Working Rhythm
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Ensure that the Working Rhythm is followed for increased engagement and to improve efficiency
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Ensure that all customer transactions are processed with TAT.
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Ensure smooth coordination with Internal Stakeholders for client transactions.
Service Culture
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Build a Service Culture where the service managers are focused on creating an excellent experience for the customer and empowering them by promoting Digital migration
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Ensure Service Stories are published monthly, and

the service managers are appreciated for the services provided
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Ensure that multiple Customer testimonies are captured in CEMS and there is a culture of acknowledging the service team 's effort...