Job Title

Regulatory Case Executive – Communications Team (VIP Customer Communications)

Location

Barcelona, Spain

Employer

eDreams ODIGEO

Responsibilities

• Manage legal customer complaints such as consumer organization files or regulatory consumer cases.
• Collaborate with Legal in coordinating inquiries related to customer complaints to ensure excellent service.
• Support other VIP tasks such as VIP and sensitive customer complaints from social care channels and customer complaints addressed directly to CSM members.
• Measure, analyze and report on the results of initiatives.

Qualifications

• Background in Tourism required in daily work.
• Experience with CRM tools; ability to work with G Suite.
• Excellent writing and communication skills with legal vocabulary; native-level French grammar proficiency.
• Proficient in English (must). ...