Key responsibilities

• Handle frontline enquiries via counter service and telephone follow-ups
• Assist members of the public with application-related processes and documentation support
• Process applications and work items within stipulated timelines
• Support high-volume case/workflow processing through digital systems
• Manage schedules, listings, and appointment coordination on a weekly basis
• Follow up on instructions from supervisors and ensure timely completion of tasks
• Communicate updates to relevant parties on upcoming sessions or appointments
• Support records management and administrative documentation

Requirements

• At least 2 years of relevant working experience
• Strong written and verbal communication skills
• Able to work independently and under pressure in a fast-paced environment
• Good interpersonal skills and ability to engage s...