Summary: The Referral Coordinator ensures the quality of the referral process is upheld to departmental and system standards by developing and maintaining a collaborative relationship with the providers and outpatient practices. The Referral Coordinator reviews the incoming referral for information that is accurate and appropriately reflects the patient’s demographics and the providers request for a specialty referral. The Coordinator contacts the patient gathering additional information and obtains all necessary and relevant authorizations. The Referral Coordinator ensures quality control of the referral process is upheld by reviewing the accuracy and timeliness of referrals through daily monitoring ensuring targets are met.

Successful outcomes of this position include developing and maintaining outstanding relationships with doctor's offices and hospitals. Providing exemplary customer service to patients and their family members in a compassionate and competent manner. ...