ROLE OVERVIEW

The Operations Manager is responsible for front-end operations, client solutions, inventory management, and revenue optimization . This role serves as the bridge between clients, staff, and systems, allowing the Owner to focus on team development, service quality, and scaling the business.

This is not a nail technician role

KEY RESPONSIBILITIES

Front-End Operations & Client Experience

• Manage daily front desk operations

• Answer client inquiries via phone, text, email, and in person

• Resolve client concerns professionally and efficiently

• Ensure a seamless experience from booking to checkout

Retail & Sales Support

• Maintain retail inventory, displays, and stock levels

• Support and encourage retail upselling

• Monitor retail performanc...