Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre‑stage and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated team members, our receptionist are the heartbeat of our customer service.

Key Tasks

Manage the day‑to‑day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience.

• To build a good rapport with all residents and resolve complaints/issues quickly.
• Ensuring a smooth check‑in and check‑out of students.
• Ensuring all documents and payments have been received before student’s arrival and that rooms are ready.
• Ensuring welcome pack documents are completed on check‑in.
• Thereafter that the correct charges are ...