Main responsibilities

• Greet and welcome guests visitors suppliers answer telephone calls providing a warm timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions room prices activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest s feedback and explore options for improvement
• Carry out general office duties including correspondence emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all gu...