Job Purpose
To provide a professional, friendly and efficient reception and administrative service, ensuring that all visitors, residents, relatives, healthcare professionals and staff receive a positive first impression of the home. The Receptionist is responsible for managing the reception area, handling telephone enquiries, providing administrative support, maintaining accurate records and ensuring the smooth day-to-day operation of the reception function. The post holder will promote an excellent service experience, uphold confidentiality, and contribute to the efficient and professional running of the home in accordance with company policies, procedures and regulatory requirements.
Reception Duties
* Welcome residents, relatives, visitors, contractors and healthcare professionals in a courteous and professional manner.
* Operate the main reception desk during working hours.
* Answer and direct telephone calls promptly and accurately.
* Take clear messages...