Ensure the operational management of outsourced work accident/Occupational illness case flows (incoming emails and calls) in order to guarantee:

• Compliance with regulatory deadlines.
• Fair distribution of workload.
• Continuity of case processing.
• Achievement of productivity and quality objectives.

• Strong command of workflow management and reporting tools (advanced Excel, dashboards, ticketing systems, workflow management tools).
• Ability to analyze workloads and prioritize operational activities.
• Knowledge of the work accident/Occupational illness declaration process and key regulatory deadlines.
• Clear communication skills, escalation management, and cross-functional coordination.
• Strong attention to detail, responsiveness, and ability to work under pressure in a BPO production environment.