At Avis Budget Group, we move fast—and our service needs to move with us. We’re looking for a Real Time Analyst (RTA) to join our Workforce Management team in Barcelona and help ensure our contact centre operations run smoothly, efficiently, and in line with service expectations.What you’ll doYou’ll be at the heart of live operations—monitoring performance, identifying risks, and taking quick action to protect service levels across our contact centre network.Monitor real-time performance (SL, ASA, AHT, occupancy, volumes) in 15-minute intervalsIdentify service risks and recommend immediate operational actionsTrack and manage agent adherence and support timely correctionsMonitor intraday shrinkage (absences, delays, availability changes)Coordinate with Team Leaders, Operations, and outsourced partnersProvide intraday updates and end-of-day performance insightsSupport workforce planning with actionable operational feedbackWhat we’re looking forMinimum 1 year experience in WFM / Real Time...