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Ramp & Customer Service Agent

Horizon Air | Eugene, United States | Posted June 12, 2026

Position Overview

Role Summary


The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

Key Duties

  • Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.


  • Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).


  • Performs aircraft grooming and security searches.


  • Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).


  • Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.


  • Lo...

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