Purpose of the position

Assist the quality manager/quality management team and local management in meeting global policies and local quality procedures.

Key elements of the Role Essential Functions Perform the role of the Responsible Complaints Person (RCP) Back up RCP for Middle East and North Africa (MENA). The primary function of the Quality Associate will be the role of the RCP: Management of product complaints in accordance with GQS 130 and the local SOP on product complaints. The identification, collection, and logging of all product complaints. Management and processing of product complaints received and logged by the Lilly Med info Hub Team on the dedicated quality management system Complaint sample retrieval and shipping of the samples to the responsible investigating sites. Complaint closure and responding to the complainant/reporter. Product complaint trending performed on a quarterly basis. Any projects or training relating to product complaints. Technical Skills K...