Overview

The Quality Engineer (Assistant Manager) supports testing activities within ServiceNow implementations, focusing on execution, validation, and automation. This role ensures that system changes meet functional requirements and quality standards.

Key Responsibilities

• Testing Execution: Perform manual and functional testing, including regression, smoke, and sanity testing.
• Testing Execution: Design, execute, and review test cases and test scripts.
• Testing Execution: Manage defect lifecycle, including identification, tracking, and resolution.
• Testing Execution: Conduct root cause analysis for identified issues.

ServiceNow Testing

• Execute testing across ServiceNow modules (e.g., ITSM, CSM, HRSD, SecOps).
• Validate forms, workflows, catalog items, and SLA configurations.
• Utilize ServiceNow Automated Testing Framework (ATF) for automation.
• Perform integration testing u...