Role Overview

The Quality Engineer (Assistant Manager) supports testing activities within ServiceNow implementations, focusing on execution, validation, and automation. This role ensures that system changes meet functional requirements and quality standards.

Key Responsibilities

Testing Execution

• Perform manual and functional testing, including regression, smoke, and sanity testing.
• Design, execute, and review test cases and test scripts.
• Manage defect lifecycle, including identification, tracking, and resolution.
• Conduct root cause analysis for identified issues.

ServiceNow Testing

• Execute testing across ServiceNow modules (e.g., ITSM, CSM, HRSD, SecOps).
• Validate forms, workflows, catalog items, and SLA configurations.
• Utilize ServiceNow Automated Testing Framework (ATF) for automation.
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