In this role you will: 

• Analyse reported quality deviations and order discrepancies. 

• Secure documentation and validate deviation cases for root cause analysis. 

• Coordinate dialogue between involved stakeholders to resolve cases. 

• Manage deviation cases from opening to closure, ensuring clear communication. 

• Identify trends and recurring issues and initiate investigations. 

• Calculate deviation‑related costs and support financial settlements. 

• Ensure correct use of tools, workflows, and working methods. 

• Contribute to action plans linked to quality goals and improvement initiatives. 

• Share learning and feedback to reduce future deviations.