The Quality Control & Improvement Manager is responsible for driving service excellence, quality assurance, guest satisfaction, and continuous improvement initiatives across all departments of the resort. This role ensures compliance with InterContinental Hotels Group (IHG) brand standards, monitors operational quality, analyzes guest feedback, and leads initiatives that enhance guest experiences, operational efficiency, and employee engagement.

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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, e...