Join Boldr as a dedicated Quality Assurance Specialist focused on client compliance and service delivery performance. Utilize your expertise to enhance quality across business units.
This role seeks a detail-oriented professional to assess customer interactions and audit team outputs. You will document quality assurance issues, suggest improvements, and provide timely reports for leadership. Your efforts will contribute to Boldr's commitment to operational excellence.
Key Responsibilities:
• Conduct assessments of customer interactions across various channels
• Regularly audit team output against established company standards
• Elevate and document any quality assurance issues found
• Suggest improvements based on your detailed assessments
• Generate timely reports and analytics for leadership review
Requirements:
• Minimum of 3 years in quality assurance roles
• Familiarity with Google Suite and CRM tools
• Keen attention to detail and accuracy
• Se...