As a Quality Assurance Coordinator you will plan, coordinate and implement quality management and quality improvement programs. Monitor and provide assistance with quality assurance and compliance functions. In conjunction with the Quality Assurance Manager, you will provide consultation and direction to ensure programs and services are implemented at the highest standards and customers receive the highest level of satisfaction.
Responsibilities - Auditing: Conduct and compile process compliance audits as per required standards, identify non‑compliance areas, raise audit reports, and ensure follow‑up with functional business units.
- Customer Relationship Management: Administer customer feedback in the recommended response system and work with line and customer support departments to ensure timely corrective action is taken on feedback findings, promoting customer satisfaction.
- Documentation: Conduct process reviews, study existing procedures, sugges...