ISTA Personnel Solutions South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based healthcare companies. We are not a recruitment agency — we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision and professionalism.

We are seeking a diligent and personable Quality Assurance & Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behaviour Technicians (RBTs).

This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

PLEASE NOTE:

• Working Hou...