Role Objective

To provide outstanding customer service by accurately completing repair orders within allocated timeframes while optimising productivity within the Service Department.
To ensure that customers are confident their interests and the safety of their vehicles are prioritised at all times, and that all technical concerns are addressed professionally and effectively.

Key Performance Areas

• Complete repair orders efficiently and timeously within allocated labour times.


• Achieve workshop productivity and labour targets by working efficiently and upselling where appropriate.


• Diagnose customer concerns accurately and provide effective technical solutions.


• Ensure parts are ordered timeously and booked correctly to job cards.


• Stay up to date with technological developments through training, bulletins, and ongoing learning.


• Support the Service Ma...