Position: QAD ERP Analyst

Location: Markham, ON

Reporting to the Global ERP Operations Manager, the QAD Support Analyst will provide technical support and guidance for our ERP QAD system.

Key Responsibilities:

• Provide day-to-day support for the QAD ERP system, responding to user inquiries, troubleshooting issues, and resolving technical problems in a timely manner.
• Assist users in navigating and utilizing QAD ERP functionality effectively.
• Monitor and maintain the QAD ERP system, ensuring its optimal performance.
• Support QAD system upgrades, patches, and updates.
• Collaborate with IT teams to implement system improvements and ensure the security and stability of the ERP system.
• Diagnose, troubleshoot, and resolve ERP application issues related to functionality, performance, or integration.
• Work with internal teams and vendors to resolve complex issues as required.