Quality Assurance Team Leader – Customer Experience

Location: Brighton (Hybrid)

Salary: Circa £32.5k + Benefits

Type: Full-time, Permanent

Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK.

We’re looking for a Quality Assurance Team Leader to join a thriving customer experience department. You’ll work with a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment.

This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change.

The Role

In this role, you’ll be responsible for leading a team within the QA function – overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, a...