A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare.

POSITION:

Quality Assurance Specialist

Industry: BPO

Location: Clark, Pampanga

Salary Offer: Php 35,000

Work Schedule: Shifting Schedule

Work Setup: Onsite

BENEFITS:

• Government-mandated benefits
• 13th Month Pay
• HMO coverage
• Vacation Leave Credits
• Sick Leave Credits

JOB RESPONSIBILITIES:

• Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations.
• Conduct regular quality audits and document findings accurately.
• Provide detailed feedback and coaching insights to agents and team leaders.
• Prepare and analyze daily, weekly, and monthly quali...