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QA Manager I

Werfen | Bedford, United Kingdom | Posted June 04, 2026

Position Overview

Overview

Job Summary

Responsible for overseeing the day-to day activities of the complaint team, works to assure timely case/complaint review and assignment. Responsible for managing the escalation process of potentially reportable complaints with attention to country specific reporting timeliness The QA Manager works with cross func­tional teams to support complaint escalations, investigations and field actions.

Responsibilities

Responsibilities

  • Manages the complaint team to ensure accuracy and timely risk review and thorough complaint investigations are completed.
  • Responsible for product family specific systems and documentation which contribute to an effective complaint system compliant with FDA, ISO and Worldwide standards. Ensures timely and thorough review of all com­ plaints and inquiries, prioritizing potentially reportable events.
  • Escalate any potentially reportable complaint or inqu...

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