Join Prophix as a Knowledge Management Specialist and lead content strategies that empower users in the Greater Toronto Area. Your efforts will ensure that critical resources are accessible, enhancing both self-service and AI-support capabilities.

In this innovative team, you will maintain knowledge content, collaborate with product teams, and design clear guidance for users. Your expertise in technical writing and familiarity with tools such as LaTeX and Pendo will be essential. Moreover, analyzing content performance will help shape future documentation to meet users’ needs.

Key Responsibilities: • Maintain and improve the knowledge base • Transform complex information into user-friendly content • Work with experts to develop how-to guides • Create implementation guides for users • Analyze and refine content based on metrics

Requirements: • 3-5 years in knowledge management or related roles • Technical writing experience in a SaaS setting • Proficiency in J...