Analyze current business processes (As-Is) and design optimized future-state processes (To-Be).

• Document workflows using tools such as BPMN, process maps, and flowcharts.
• Identify gaps, inefficiencies, and opportunities for process re‑engineering.
• Develop and standardize policies, procedures, and SOPs across departments.
• Drive continuous improvement initiatives using methodologies such as Lean and Six Sigma.
• Monitor and evaluate operational performance using defined KPIs.
• Collaborate with cross‑functional teams to understand operational challenges and implement solutions.
• Support digital transformation initiatives including automation and RPA implementation.
• Conduct workshops such as process mapping, FMEA, and value‑stream mapping with stakeholders.
• Prepare detailed reports, dashboards, and recommendations for management.
• Ensure adherence to governance frameworks, com...