Key Responsibilities

• Develop and execute comprehensive network assurance plans tailored to contractual service agreements and regional maintenance strategies.
• Oversee the operational handover from initial engineering phases to long-term maintenance, directing project initiation, resource scheduling, and quality assurance.
• Serve as the primary custodian of network uptime, directing cross-functional resources during critical service outages and managing post-incident client relations.
• Collaborate with internal account teams to isolate, track, and close high-risk technical vulnerabilities before they impact live environments.
• Evaluate and formally approve complex network modification plans, maintaining accountability for implementation safety and system continuity.
• Manage high-priority technical escalations and customer grievances, coordinating directly with client leadership to deploy swift, effective resolutions.
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