Job Description
ABOUT THE JOB Ensure end-to-end accountability of Digital Manufacturing services (MES, ERP, Scheduling, and related domains) Monitor service performance in line with agreed SLAs and operational objectives Track KPIs, incident trends, and service health indicators Prepare and present service performance reports to stakeholders Contribute to incident management processes, root cause analysis, and corrective action follow-up Lead continuous improvement initiatives focused on service optimization and simplification Identify automation and AI-driven improvement opportunities Coordinate with cross-functional teams including Manufacturing, IT, Quality, and external partners Support vendor management and governance routines Ensure compliance with regulatory and quality standards applicable to manufacturing environments Maintain up-to-date service documentation and operational procedures
About You Master's degree in Engineering, Information Technology, or a related field P...