The Project Manager oversees and reviews external clients’ product demands, develops project plans and ensures that implementations are completed on time, within budget, and meet client expectations. The position may be involved in training, sales and negotiation, and account tracking.

Duties and Responsibilities

• Lead implementation of new accounts across multiple waves managing both client and CBP staff through successful transitions.
• Manage cross departmental project teams to ensure operational readiness of service launches.
• Responsible in designing metrics and status reports to monitor progress against project objectives and milestones.
• Evaluate and develop Standard Operating Procedures, Training materials and other references.
• Responsible in training newly onboarded staff on freight forwarding fundamentals, email etiquette and other basic skills.
• Ensure overall project tracking, planning, coordination, ...