To provide people leadership and operational management for the Project Coordinator team, building capability, capacity, and consistent standards across project coordination activities. The role drives continuous improvement of tools, team and processes, enabling Project Managers and technical teams to focus on delivery while maintaining strong governance and client service.

Responsibilities

• Team leadership & service management
  • Lead, coach and develop a team of Project Coordinators, including performance management, development planning, onboarding, and support with recruitment and retention.
  • Plan and manage team capacity and utilisation across projects, balancing workload and priorities to meet business and project needs.
  • Set and maintain standards for project coordination outputs, including quality checks, consistency of documentation, and continuous improvement of templates and ways of working.
  • Act as the escalati...