The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

You will help deliver best-in‑class customer experience across Shopee's regional markets by driving AI-powered automation, operational efficiency, and data‑led decision‑making in close partnership with local Customer Service (CS) teams and upstream operational partners.

• Drive chatbot and AI automation initiatives to improve customer experience and operational efficiency
• Identify automation opportunities through contact data analysis and translate insights into p...