Summary The Robert J. Dole VA Medical Center is seeking a highly qualified candidate for a full-time position as a Program Specialist in the Veterans Experience Office. Responsibilities Patient Advocacy within VA exists to ensure patient concerns are heard and addressed to improve the overall experience and quality of care for patients. Effective, high-functioning Program Specialist is integral to fulfilling the goal of providing Veterans with world-class health care. Major duties and responsibilities include: Patient Representation and Relationship Management Serves as the liaison between the facility, patients, staff, and the community, ensuring Patients understand their rights, in addition to, their responsibilities Works directly with health care teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff and participate in resolution of system problems by presenting the patient's perspective of the problem and the desired re...