JOB PURPOSE

JVM Solutions is recruiting a Program Manager to serve as the On-Site Supervisor for all contractor Medical Support Assistants (MSA) assigned to the NIH Clinical Center Patient Support Services Department (PSSD). This is a Key Personnel position and is essential to contract performance. The Program Manager is full-time and on-site five days per week. The Program Manager must be trained in all PSSD MSA duty areas and must be capable of performing in the MSA role as needed. PSSD reports to the Clinical Center Office of the Director and is responsible for front-line customer service, reception, admission registration, patient voucher creation, patient travel invoice processing, and appointment processing for various treatment and service areas.

DUTIES AND RESPONSIBILITIES

All duties shall be performed accurately and timely. All interactions with customers must be performed in a professional manner demonstrating out...