This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:
Job summary
At Amazon, we're looking for a Program Manager II for Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Key job responsibilities
•Maintain program quality and delivering exceptional customer experiences.
•Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross...