Req ID: 366002 

We are currently seeking a Program Manager - Contact Center- NICE or Genesys to join our team in Dallas, Texas (US-TX), United States (US).

Program Manager - Contact Center

We are seeking an experienced Program Manager to lead the end-to-end implementation and transformation of an enterprise Contact Center platform using NICE or Genesys technologies. This role will be responsible for standing up the platform, driving architecture and solution design, and managing integrations with enterprise core systems to enable a modern, scalable customer engagement ecosystem.

The Program Manager will oversee the implementation of voice, digital channels, IVR, telephony infrastructure, and enterprise integrations, while coordinating across business stakeholders, IT teams, operations, and external vendors.

Key Responsibilities