Description

:The Program Manager leads complex cross-functional programs in support of assigned Client Services teams, including Client Success, by translating business priorities into structured initiative, scalable playbooks, governance mechanisms, communications, adoption activities, and measurable outcomes.

This role partners with business leaders and cross-functional stakeholders across assigned teams to improve execution consistency, operational visibility, process quality, and adoption of operating practices across the Client Services organization.

Program Management and Execution

Lead complex workstreams from planning through execution, rollout, and measurement.

Translate business priorities into program plans, milestones, deliverables, ownership, dependencies, and operating cadences.

Track status, risks, blockers, dependencies, and decision points across multiple stakeholders and initiatives.

Maintain visibi...