Lead and enhance client satisfaction as the Professional Services Manager with Foundant in a remote-first environment. Drive successful software solutions and manage customer engagements effectively.
In this strategic role, you will head a diverse team, including Project Managers and Consultants, to ensure optimal adoption of Foundant products. You’ll oversee a client portfolio, set performance targets, and ensure high-quality implementations while collaborating across teams to maximize client success.
Key Responsibilities:
• Lead end-to-end implementations of Foundant software
• Manage a client portfolio focusing on performance indicators
• Collaborate with cross-departmental leaders for alignment
• Develop and coach team members to excel professionally
• Document and check processes for operational efficiency
Requirements:
• 5+ years in Client Delivery or Professional Services
• 2+ years managing teams of over 10 people
• Familiarity with Salesforce a...