Job Description
Insight Global is looking for a Production Support Analyst to join the team with one of our largest banking clients on a contract from now until the end of October. The successful candidate will be required to go on-site 3x a week in downtown Toronto. The Production Support Analyst will be responsible for providing infrastructure support, application support, DB support in a cloud environment. This role provides Level 2 and 3 support when applicable and/or capable, and contributes to the delivery of minor enhancements when required. The Production Support Analyst will work within the ServiceNow tool to monitor production deployment tasks as well as production support tasks as they come in, achieving key Service Level Agreements. He/She will be responsible for maintaining systems documentation in the repository of record, update runbooks and hold development teams accountable for documentation where required. When the team member has significant business process knowl...