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Product Support Specialist

Aston Carter | Cary, United States | Posted June 29, 2026

Position Overview

Work Environment
The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is onsite for the first full month to support training and onboarding, then transitions to a hybrid schedule with four days remote and one day in the office, typically on Thursdays. You will work closely with engineering, manufacturing, and quality teams.
Job Description
Will servce as the primary point of contact for product quality concerns, ensuring timely and accurate resolution of issues while upholding a strong commitment to quality and customer satisfaction. In this role, you coordinate quality investigations, manage documentation and inquiries, and collaborate closely with cross-functional teams across manufacturing, engineering, and quality to support continuous improvement and exceptional customer experience.
Qualifications:

+ At least 2 years of experience in a similar capacity, preferably in a product support, quality support, or related role.

+ Exp...

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