Our client is a fintech startup in the virtual card space, working with several large clients to power payment enablement. They build B2B fintech products that make payments seamless, and they partner with some of the largest financial institutions in Africa and the world to build from the ground up.

Role Overview

As a Product Support Specialist, you will serve as the first point of contact for customers, providing exceptional support while investigating and resolving complex payment-related issues. You will manage enquiries across multiple systems, including payment declines, reconciliation discrepancies, 3DS authentication flows and cross-border settlements, working closely with internal teams and external partners to ensure timely resolution. This role requires strong analytical skills, attention to detail and a commitment to delivering a seamless customer experience from initial enquiry through to resolution.

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