Diagnose software issues and recommend the appropriate solution.

Analyze problems, answer questions and provide training related to the software.

Identify and test workarounds for bugs or deficiencies in the software.

Research issues dealing with third party software.

Follow a standard set of procedures and methods when responding to customer requests or inquiries.

Conduct research on questions and issues using available information resources and other product specialists.

Contribute to the continuous enhancement and improvement of support processes and methods.

Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems.

Manage special projects as required. 

Keep a detailed log of a...